Terms and Conditions for Chlamydia-Tests.co.uk

Orders are accepted by of the following: Online transaction (secure server), e-mail (unsecure), telephone, or post. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch and Solo. Should your card issuer refuse to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

All prices are shown in pound sterling (£) inclusive of UK VAT at the current rate unless clearly stated otherwise. All prices are subject to change without prior notice.

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

• Your order may be delayed if the item is not in stock with our suppliers. - Some items may be unavailable.
• We regret we are not able to supply dates our suppliers may get an item in stock.
• Value Added Tax (VAT) is included in the cost of goods shipped to countries within the European Union. The current rate is 17.5%.
• Shipments to Non-EU countries are not charged VAT.
• Shipments outside the European Union (EU) may be subject to local import charges and taxes, which are the responsibility of the purchaser.

Chlamydia-Tests.co.uk aim to offer you excellent quality, value and service at all times. If you wish to return an item, please return the item(s) with a copy of your delivery note and original packing within 7 days. We will exchange or refund the cost of the item(s) where appropriate. All goods must be in an unused condition together with a copy of your original receipt. If you wish to return any item due to it being faulty, please supply us the details of the fault and a copy of your delivery note stating the fault and send it back to us with the item and its original packaging within 7 days. Shipping and handling charges are non refundable. We cannot be responsible for lost or misdirected returns.

GOODS DAMAGED IN TRANSIT

In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.

The Chlamydia-Tests.co.uk site and its contents are provided on an "as is" basis and make no representations or warranties of any kind with respect to this site or its contents. The Chlamydia-Tests.co.uk site disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, the site does not represent or warrant that the information accessible via this site is accurate, complete or current. Please view our full disclaimer by clicking here.

Except as specifically stated on this site, neither the site, nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic 'fingerprints' of every order placed on the sit. to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

The site reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Chlamydia-Tests.co.uk site.

Any complaint or compliment can be sent to our customer service department. We will endeavor to deal with your complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.

We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.

You have a right to cancel your order within seven working days following the day after the date of delivery for any unused item purchased through the catalogue or web site under the distance selling regulations for refund.

To cancel any item, you can e-mail or write to us quoting your order number. You must take reasonable care of the items, retain all original packaging and must not use them. Goods must be returned to us within seven days of your notice to cancel. All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods. Should you require your unwanted goods to be collected, we will deduct the appointed couriers direct costs from the refund given.

Providing the goods are received back in an unused condition and in their original packaging with all accessories, you will receive a refund within thirty days of your notice to cancel. For your security please return items recorded delivery with insurance paid as a minimum. This does not apply to any perishable goods, unsealed software or item personalised or made to your specification.